How can we help?
Support for accounts, billing, privacy, security, and creative workflows.
- Effective date
- September 12, 2026
- Policy version
- 2026-09-12.1
- Operator
- Ebrin Betancourt
- Support
- support@e-brin.com
Send a support request
Use this secure form when no public support email is listed. Include enough detail to identify the issue without sending secrets or complete payment-card information.
Billing and cancellation
Use Billing and the authenticated Stripe Customer Portal to manage a plan, update payment details, or cancel. If the portal is unavailable, submit a billing request here. See Refunds & Cancellation.
Privacy or data requests
Select “Privacy request” and identify the account email and requested action. E—BRIN may require identity verification before disclosing, exporting, correcting, or deleting workspace information.
Copyright, security, and legal notices
Use the support form and select the closest available category. Include the creation or URL involved, your relationship to the rights holder, the requested action, and reliable contact information. Security reports should not include live credentials. Automated triage assigns urgency and deadlines, but E—BRIN requires human review before legal conclusions, refunds, content removal disputes, or irreversible account deletion.
Security reports
Select “Security concern” to report suspected unauthorized access or data exposure promptly. Do not include exploit payloads containing real customer data, credentials, tokens, or secrets.
Service issues
Include the affected feature, approximate time, a safe visible error message, and whether retrying changed the result. Submitted requests are reviewed through E—BRIN’s internal support queue.